Customer Service Support

worldwide technical support - fast & flexible

The Customer Service Support provides high-quality assistance in day-to-day operations. Our team of experts comprises employees with a high level of international experience. The agents provide optimum support in order to minimize, preferably prevent, downtime. Extremely short response times can be guaranteed due to one-stop full service from spare parts dispatch to on-site service.

You can contact your technotrans SE specialists at phone no. +49 (0)2583 301-2000, or please use the Contact Form.

  • Company-owned after-sales and maintenance service

    The trust that our customers place in us every single day is not only a highly valued reference, but also an incentive. Benefit from our qualified and approved service: from telephone support, training and consulting up to service calls on site with state-of-the-art tools and equipment.

    Use the opportunity to get to know technotrans based on its proven maintenance program – the very high level of operational reliability is guaranteed to impress!

  • Training provided by the technotrans service team

    In a pleasant atmosphere, all the details will be explained, both in theory and practice, based on the devices and systems that are ready for operation. The aim of the training is to enable the operators to perform maintenance tasks and to eliminate malfunctions by themselves. Training can be provided on site at your company and with your machines, or in our headquarters in Sassenberg, Germany with the close proximity of our manufacturing facilities and the possibility to gain an insight in our production.

  • Backup for guaranteed operational reliability

    technotrans emergency cooling units – for standard models, numerous operators make use of a technotrans emergency cooling unit as a safety backup. It can be installed within 15 minutes and provides optimum protection against downtime costs. Emergency cooling units can also be provided on a loan basis.

    If you require a rapid solution, our service team is available and onsite via our remote diagnostics service within minutes. You are the one who decides when to set up a connection to the support team by switching on the router. You receive a quick and precise diagnosis concerning any error messages that you have encountered.

If you require fast support for a specific unit, then - if possible - please give us the serial number!

Here you can find more troubleshooting information, in case you need technical assistance in regard to Termotek equipment.