technotrans service technician for greater operational reliability

Service products for greater operational reliability

Your value a high degee of machine availability, maximum operational reliability and the impeccable condition of all units and systems?

Many of our service products allow an individual and flexible configuration to increase machine availability and to reduce malfunctions.

Let our competent service technicians advise you, on site or via telephone.

We would like to present a few of our recommended service packages to you here:

  • Training

    • technotrans Service: training

      Basic Training - tools for every operator

      Here you will find comprehensive information on the topics:

      • system layout
      • operation
      • default settings
      • troubleshooting
      • basic maintenance
      • emergency mode
    • Trained personnel...

      ...ensures reliable operation and reduces external service costs. .

      We can offer an individual and specific training for your KLH, Termotek or technotrans unit(s).

      Advantages at a glance:

      • increased operating reliability
      • fast and focussed analysis of causes
      • reduced services and maintenance expenditure
      • maximum machine availability
      • cost reduction

      You can choose the training circumstances!

      The training can take place on your site at the machine or at technotrans' training center.

      Advanced-Training - for great benefit

      As a follow-up to basic training you will get to know everything about:

      • components
      • installation and start-up
      • layout and operation of the computer system
      • configuration options
      • basics of refrigeration technology
      • software updates
      • diagnoses
      • extended troubleshooting
      • various emergency operating modes
  • Remote diagnostics

    technotrans service: remote diagnostics

    remotesupport - quick support for highest machine availability

    If required, a system check can be easily performed online by way of the technotrans remote diagnostics system. Following a release by the client, these records can be read on site or via the Internet by means of the remote diagnostics system. The technotrans service department specialists identify all potential sources of errors and then provide recommendations for uninterrupted, smooth operation.

    Machine availability is considerably increased – the remote diagnostics can be performed without interfering with the running operations. In case of a fault, the remote diagnostics system enables a quick and precise analysis of the status of the entire system.

    For the fastest possible response, a technotrans specialist can access the system via the Internet and promptly solve the problem together with the on-site contact person. You are the one who decides when to set up a secure connection to the support team by switching on the router.

    The remote diagnostics system is based on a mobile phone or network connection that is set up via a secure VPN connection (end-to-end). The system uses the SSL/TLS protocol. This connection of the units can be either permanent or set up as required. The connection via a mobile router causes running costs on an ongoing basis. A network router only requires a connection to the Internet.

  • Mobile emergency refrigeration units

    Your refrigeration unit has broken down? technotrans has the solution...

    Your technotrans emergency refrigeration unit compensates the outage. These units are versatile and can be connected quickly - for any refrigeration unit.

    Profit from the advantages of a mobile emergency refrigeration unit:

    • production is restarted immediately (plug and play)
    • downtime and costs are minimized
    • emergency operation for all types of cooling units (open system)
    • enough time for repair work or recommissioning

    We will arrange everything else with you the next morning at the latest, and you can complete your order without difficulties.

  • technotrans Service: Wartung


    Maintenance agreements are tailored individually to the requirements of your operation. You receive exactly the service you require. Thanks to fixed prices you have full cost control.

    Your machines are always ideally configured and you can plan ahead. 

    Avantages at a glance:

    • increased operational reliability
    • detailed documentation of all maintenance work in a checklist
    • maintenance during regular production
    • regular visits and information from service technician
    • service directly from the manufacturer
    • preventive functional analysis
    • reminders and individual agreements
    • including statutory leakage test for refrigeration units
  • technotrans serive: check for leaks

    Check for leaks

    Be on the safe side!

    In accordance wth the EU directives 842/ 2006 and 303/ 2008, you as user of refrigeration systems are obligated to regularly check these systems for leaks. Such tests may only be carried out by certified personnel.

    Rely on certified technotrans specialists to carry out the tests.

    Qualified experts from technotrans AG duly carry out the tests and documentation for you, at reasonable rates. In close consultation with you, our experts will arrange for further measures if necessary, or remedy the leak on site.

    Also receive the annual logbook!